Privacy Policy

Last Updated: January 29, 2026

Monterey Bay Car Rentals ("MBAutoRentals," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

1. Information We Collect

We may collect the following types of information when you rent a vehicle or contact us:

• Personal Information: Name, address, email address, phone number, and date of birth
• Identification: Driver's license number and state of issue
• Payment Information: Credit or debit card details for payment processing
• Rental Information: Pickup and return dates, locations, and vehicle preferences
• Communication Records: Emails, phone calls, and messages exchanged with us

2. How We Use Your Information

We use the information we collect to:

• Process your vehicle rental reservations
• Verify your identity and eligibility to rent
• Process payments and refunds
• Communicate with you about your rental
• Provide customer support
• Send important updates about our services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, safety, or property of Monterey Bay Car Rentals, our customers, or the public
• Insurance Claims: With insurance providers in the event of an accident or damage claim

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure storage of physical documents
• Password protection for digital records
• Limited access to personal information on a need-to-know basis
• Secure payment processing through trusted providers

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records are typically retained for a period of 3 years.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

7. Cookies & Website Analytics

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies in your browser settings, though this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under the age of 21.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your information. Contact us to exercise these rights.